Responsible Gambling

Fern Gaming is a social casino. Our games use virtual coins and simulated gambling-style features. No real-money gambling, and virtual coins/prizes have no cash value and cannot be withdrawn or converted to money.

Play responsibly

18+ only: our services are intended for adults. Keep your login details private and use device/app-store parental controls where available.
Set a budget and time limit before you play; avoid chasing losses (even with virtual coins).
Take regular breaks and avoid playing when upset, stressed, or under the influence of alcohol/drugs.
Remember outcomes are random where applicable; no strategy can guarantee results.

Recognising harm

Simulated gambling-style play can still feel compulsive. Warning signs may include: spending more time or money than intended on in-app purchases, hiding play, neglecting work/relationships, irritability when not playing, or using play to escape problems.

Tools: limits, breaks, self-exclusion

Limit-setting: set personal limits for time and spend (including in-app purchases) on your device or app store.
Cooling-off: take a short break by uninstalling, logging out, or disabling notifications.
Self-exclusion/account closure: contact us and we will help restrict access or close your account.

Request help: email contact@ferngaming.com or call +64 27 584 9136. Please include your account email/username and the action you want (limits, time-out, self-exclusion, or closure).

Support in New Zealand

Gambling Helpline NZ: 0800 654 655 • text 8006 • www.gamblinghelpline.co.nz
PGF Services (Problem Gambling Foundation): support and counselling in NZ.
Need to talk? Free call/text 1737 (mental health support).
Lifeline: 0800 543 354
Suicide Crisis Helpline: 0508 TAUTOKO (0508 828 865)
Emergency: call 111 if you or someone else is in immediate danger.

For information about gambling regulation in NZ, visit the Department of Internal Affairs: https://www.dia.govt.nz/gambling.