Age Verification Policy

1) Minimum age (New Zealand)

You must be 18 years or older to access or use Fern Gaming from New Zealand. If any applicable law requires a higher age for participation in gambling-like services in your circumstances, you must meet that higher age.

2) How our age gate works

• Self-declaration: during registration and/or first entry, you are asked to confirm your date of birth and that you are at least 18.
• Re-confirmation: we may re-display age prompts after sign-out, on new devices, or if we detect signals suggesting the account may belong to a minor.
• Access control: if an entered date of birth indicates you are under 18, we block account creation and/or access.

3) Additional age checks

To help prevent underage use and fraud, we may perform additional checks (risk-based), including:

• requesting proof of age (e.g., NZ driver licence or passport) or other identity information;
• using reputable verification services to validate age/identity information;
• reviewing account activity or device/network signals for consistency with adult use.

If you do not provide requested information, we may restrict features, suspend, or close the account.

4) If a user is underage

• we will deny access and/or suspend the account;
• we may remove associated profile data and disable communications;
• if purchases were made, we will assess refunds/chargebacks in line with our applicable terms and consumer obligations, and may require verification to process a refund safely.

5) Data handling for age verification

• Data minimisation: we only collect what is reasonably necessary to confirm age and protect the service.
• Use limitation: age-verification data is used to determine eligibility, prevent misuse, and meet legal/compliance needs; it is not used to market to minors.
• Security: we apply administrative, technical, and organisational safeguards appropriate to the sensitivity of the data.
• Retention: we retain age-verification records only as long as needed for the purposes above or as required/allowed by law, then delete or de-identify where appropriate.

6) No targeting or marketing to minors

• We do not design, position, or advertise Fern Gaming for people under 18.
• We avoid youth-oriented imagery, language, or placements and use age targeting where available for ads and influencer campaigns.
• If we learn an account belongs to a minor, we stop marketing communications to that account.